Privacy Policy

01Information We Collect

We may collect the following categories of information:

Personal Information You Provide

• Full name
• Phone number
• Email address
• Mailing or service address
• Project details, preferences, and any information you include in inquiries or quote requests
• Payment information when services are purchased (processed through secure third-party payment processors)

Information Collected Automatically

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

02How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries, quote requests, and consultation bookings
• To schedule, perform, and follow up on landscaping services
• To send appointment confirmations, project updates, quotes, invoices, and service reminders
• To send marketing and promotional messages (only with your express consent)
• To process payments and manage customer accounts
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our Terms of Service
• To protect the rights, property, and safety of Hickory Ridge, our customers, and others

03SMS / Text Messaging Program

Hickory Ridge Inc. offers an optional text messaging program for customers and prospects who provide their consent.

Consent

We only send text messages to individuals who have expressly opted in by checking a consent box on our website, providing their number in writing, or otherwise giving us clear permission to text them. Consent to receive marketing messages is never a condition of purchasing any goods or services.

Types of Messages

• Transactional / Customer Care: Appointment confirmations, quote follow-ups, project updates, scheduling changes, service reminders, and responses to customer inquiries.
• Promotional / Marketing: Special offers, seasonal promotions, and service updates, sent only to individuals who have separately consented to receive marketing messages.

Message Frequency

Message frequency varies based on your activity and the nature of your engagement with Hickory Ridge.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier plan. Hickory Ridge is not responsible for any charges imposed by your mobile carrier.

Opt-Out & Help

You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will not receive any further texts unless you opt back in. For assistance, reply HELP to any message or contact us using the information below.

Supported Carriers

Our SMS program is compatible with major U.S. carriers, including AT&T, Verizon, T-Mobile, and Sprint. Carriers are not liable for delayed or undelivered messages.

04Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our services. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

We may also use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools may collect information about your device and browsing behavior.

05How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (scheduling software, payment processors, CRM platforms, email and SMS service providers). These providers are contractually obligated to protect your information.
• Legal Compliance: When required to comply with applicable laws, regulations, subpoenas, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• Protection of Rights: To protect the rights, property, or safety of Hickory Ridge, our customers, employees, or others.

As stated in Section 3, mobile opt-in data and SMS consent information are never shared with third parties for marketing purposes.

06Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

07Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

08Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to withdraw consent at any time

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, the right to opt out of the sale of personal information (Hickory Ridge does not sell personal information), and the right to non-discrimination for exercising these rights.

To exercise any of these rights, please contact us using the information below.

09Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically.